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About Us

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8th Annual

CX Telco Summit

❝Reimagining customer experiences for
a digital and hybrid world❞

Customer Experience
for a digital and hybrid world

Organisational need to deliver a superior brand and customer experience to retain customers has never been so vital. As customer journeys  evolve  to  more  automated  future,  service providers  find themselves  playing  a game of catch up  to  ensure that customer needs  are met with ease. 8th Annual CX in Telecom Summit focuses on current trends and latest topics in the industry and provide you a great opportunity to hear about digital customer experience, customer journey and services, as well as the latest trends and innovations from the top players.

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Days of Networking

#Event Speakers

Meet our first speakers. We're adding more every week.


Lucille Aveva
Rick Denton
Dr Emmanuel Manyonganise
Rufaro Nelson
Sibusiso Twea Nyasulu


Take a look at some of the previous speakers who joined Conference on stage.


Tom Allen
Ugestra Alwar
Zodwa Chinyenze
Tinyiko Sean
Tim Deluca Smith
Tim Matthis
Stephen Essien
Salva Shuva
Rob Van Den Dam
Richard Chetty
Pauline Warui
Quinton Pienaar
Otis Tawanda Makahamadze
Natasha Abed
Nadeem Awan
Miguel Soares
Megan van der Hoven
Masego Mathambo
Maged Daniel
Lens Brinkman
Joseph Lebooa
John Kondowe
Janet Atika
Herve Atayi
Hany Moneim
Elli Hagopian
Ella Engelbrecht
Eddie Moyce
Dr Hanlie Smuts
Charlene Van Zyl
Bill Hearmon
Bertus Van der Vyver



1st Day

August 24, 2023

Radisson Blu Hotel Sandton Johannesburg, South Africa

Presentation: Opening Keynote- Expectations in Customer Experience for Telecoms in 2022


09:00 Room 206

Panel: A data-driven culture: Harnessing the power of Data to drive CX and loyalty


09:30 Room 204

Presentation: How can brands continue to innovate and personalise?


10:30 Room 202

Networking Coffee Break


11:00 Room 204

Panel: Driving Cx Initiatives Through Ai and Analytics


11:30 Room 206

Presentation: Reinventing the telco: how to move beyond voice and data services


12:30 Room 206

Networking Lunch


13:00 Room 206

Presentation: Transforming Customer Service: Creating a Culture of Trust and Engagement in an Era of Digitalisation


14:00 Room 206

Panel: Meet Customers Where They Are: Building an Effective Omnichannel Strategy


14:30 Room 206

Coffee Break


15:30 Room 206

Presentation: Embracing he use of Data & AI in CX transformation


16:00 Room 206

Presentation: Effortless customer experience and customer loyalty


16:30 Room 206

Closing Remarks


17:00 Room 206

Cocktail Networking Reception


17:15 Room 206

2nd Day

August 25, 2023

Radisson Blu Hotel Sandton Johannesburg, South Africa

Presentation: Innovative models supporting digital customer centric transformation


9:30 Room 206

Presentation: Proactive Care: Lessons From Your Customer Journeys To Provide A Superior Experience


10:00 Room 204



10:30 Room 202

Coffee Break


11:00 Room 204

Panel: Hyper Personlaising Telco Customer Experience to meet Customer Needs and expectation in the New Normal


11:30 Room 206

Changing Customer Behaviour


12:30 Room 206

Networking Lunch


13:00 Room 206

Presentation: Integrating the customer experience with Artificial Intelligence


14:00 Room 206

Presentation: Revamping Your Employee Experience To Attract The CX Leaders Of The Future


14:40 Room 206

Closing Remarks


15:20 Room 206

Networking Coffee


15:30 Room 206

Never miss another speaker announcement


#Our Pricing Plans

Explore flexible pricing plans

Single day pass

$ 150

One catered lunch
Afternoon snacks
Fun swag
Entrance Afterparty

All day pass

$ 250

Fun swag
Afternoon snacks
One catered lunch
Entrance Afterparty

VIP seat with food

$ 450

Unlimited Entrance
Afternoon snacks
One catered lunch
Fun swag

All prices exclude 25% VAT. For more details, view our Terms & Policy

Radisson Blu Hotel Sandton, Johannesburg, South Africa.






#News & blogs

Latest from Newsroom


In digital transformation, telecom needs a partner boost

Delivering Enduring Customer Relationships in this Age of CX

The 4 Leading Digital CX Trends of 2022


#Let’s do it hurry

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